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FAQ/Terms
How long does the whole process take? TOP Proof: You will receive a proof with 48 hours of making payment/sending photograph (photos can be sent to photo@kukucoutureinvitations.com.au) Printing and delivery : Once final approval is given by you the client printing and delivery will take approx two weeks I've placed my order now what happens? TOP The first step now that you have placed your order is if relevant to email your photo to photo@kukucoutureinvitations.com.au Within 48 hours of receiving your photo we will send you a PDF proof for your approval. Once you are happy with this, your order will be printed and mailed to you. What type of photographs are best to send? TOP
We provide basic photo retouching and enhancements such as red-eye removal, blemish removal, colour/brightness improvements and any other obvious photo retouching that is required. How do i send my photos to you? TOP Once you have made payment please forward your pictures to photo@kukucoutureinvitations.com.au Who is responsible for proof reading cards? TOP A low res proof is emailed to you for proofreading. It is your responsibility to proof your cards. Client errors after approval for printing is given and/or payment is made, are reprinted at the clients expense. You are allowed one round of alterations when proofing. Other alteration rounds incur a $30.00 charge per round. Please ensure all cards are correct prior to approval. Kuku Couture Invitations does not take any responsibility for any errors made. Can you make my photos black+white or sepia? TOP Yes, we can change any colour photo to either black and white or sepia.
Can I change the colour scheme of an invitation? TOP Yes all of our invitations can be changed to suit any colour theme you desire. Can I use a design for a different occasion than the one listed? TOP Yes all of our invitations can be adapted to suit a multitude of different occasions. Can I change the design of my invitations once I have given approval for printing or the setup of guest name files? TOP If your invitations have been printed then no further changes can be made. If you would like to make changes once you have given approval for either the printing of your cards or the setup of guest name files before printing has occured you will incur a $30 design fee for each round of changes. Do You have a cancelation policy? TOP Yes we do. There is no charge to you if your cards have not been set up for printing. Once every individual card has been designed and set up for printing there will be a cancellation fee of $40 for each card required for set up (capped at $100) + additional proofing costs. If printing has occurred normal prices will be charged. Full payment is due prior to printing. Are the colours shown on your website exactly what I will receive on my printed cards? TOP The design images/backgrounds produced on this website are the best representation of actual colours that we are able to present. Your cards use a different printing process to produce these cards so there may be some variation in colours. Websites use RBG whereas printing presses use CMYK. Please also acknowledge that the printed photo image supplied by you is dependent on the quality of the photo submitted and if scanning is needed. Our printer uses the upmost care with all card jobs. If colour is a major concern please order a sample of your chosen stationery. |
